Introduction and the website/URL,, (hereinafter referred to as the “Site”) is owned and operated by The SoftWave LLC (herein referred to as the “Company”) and attaches great importance to the user’s privacy. Please read this Privacy Policy carefully. By using this Site or any of its services you are considered to agree to this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please stop using or visiting this Site immediately.

1. Privacy Protection Commitment

1.1. SoftWave LLC is committed to safeguarding your privacy while providing our tech support services. We encourage you to periodically review this statement as it may change from time to time at our sole discretion.

1.2. This Privacy Policy statement explains the gathering of personal information and its use by The SoftWave LLC. Any questions concerning your personal information should be directed to our Privacy Officer by e-mail at

2. The information this Site might collect

2.1. With your permission, this Site may collect, store, and use your personal information. The Company uses this information to contact you regarding the product and/or services you have requested/purchased. This includes but is not limited to service calls, re-registration/renewal notifications, special offers, and surveys on improving our services.

2.1.1. Personal Identifiable information

This privacy policy explains how collects, uses, and discloses personal and other information. When you submit information to us in any way including but not limited to the following: through our website, email, chat session, provide it to our technicians, you agree to our use of this information as directed by this privacy policy.

2.1.2 You may request a copy or send a correction to your personal information that is held by us, by contacting our Privacy Officer by e-mail at

2.2 Payment Information

At, we do not store your credit card information or other sensitive data on our servers. For any transaction we use the services of a secure payment gateway to provide safe and secure payment procedures. Your credit card information is never transmitted via our website since the payment gateway is responsible for collecting, storing and encrypting your data.

3. The purpose and use of the information collected

In the process of providing service to users/clients, this Site will collect information.

3.1. We use this data for legitimate business operational and marketing purposes, which include but are not limited to:

3.1.1. Providing and enhancing our customer service;

3.1.2. Processing orders and inquiries;

3.1.3. Contacting users/clients when needed;

3.1.4. Improving our website and services;

3.1.5. Resolving technical issues and troubleshooting problems;

3.1.6. For authentication, customer service, security, archiving and backup purposes which will help ensure the safety of the products and services provided to you on this Site;

3.1.7. To provide you with information about products and services that we offer and/or to send you updates that you might be interested in, such as: service plans, and/or product or service alerts (unless you have indicated that you do not want to receive such messages).

You may stop the delivery of marketing e-mails by following the instructions accompanying a particular communication or by contacting us via e-mail

3.2. The Site is committed to withholding and not share or use any information without user/client consent, except when needed to perform technical issue related operations.
4. Cookies and other tracking technologies

4.1. This Site may collect and use your information using cookies, web beacons, and other tracking technologies. A cookie is a small text document that is saved onto your computer when you access certain sites. The Site uses these cookies to identify recurring visitors and to promote continued Site visits. Cookies also allow the Site to track user internet-usage behavior in order to improve the service and targeted advertising. Most browsers allow you to manage your cookies, including whether or not to accept them and how to remove them. You can set your browser to notify you when you received the cookies, or you can choose to use the browser to block cookies. However, please note that if you reject cookies when you browse through websites online some of the sites may fail to load or will function improperly.

4.2. Tracking technologies may record the following information: The Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; date and frequency of access to the Site. The IP address is the number that is automatically assigned to your computer when you access the internet from your computer. The network server is the device that provides the webpage, and it can identify your computer based on your IP address.

4.3. The Site may also use “tracking tags” technology. These are also called “transparent GIF pictures” or “web beacons.” This technology makes the Site more clearly understand which pages the users accessed. The tracking tags are meant to help optimize and customize the Site for you and other users.

4.4. In order to advance the Site’s marketing performance and promotional achievement, the Site may use tracking technology to record visiting-information about the Site’s users/clients. In addition, the Site reserves the right to use user/client IP addresses and other tracking technology to identify the users/clients in order to ensure compliance with the Site’s/Company’s Terms and Conditions, protect the Site and the users/clients, and when the law or other regulations require.

5. Diagnostic Tools and Remote Access

5.1 uses online diagnostic tools that may collect a wide variety of useful information about the state of a client’s computer system and applications. This information is communicated to using security technologies over the Internet. analyzes this information to help diagnose and solve end-user problems. The diagnostic application is not designed to collect sensitive information.

5.2 technicians may need clients to authorize remote access support. Clients that authorize remote access support give technicians permission to take control of their computer/system. This allows technicians to diagnose and correct problems remotely. technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computers and/or networks.

6. The information and e-mails the Site may send you
6.1. E-mail and information

When you use this Site or any of its services, the Site may use your information to send e-mails or push notifications to your device. The Company sends messages to its clients via e-mail regarding its services, new improvements, notice of scheduled services, etc. Our clients may opt-out of receiving this information by notifying us at

6.2. Other service-related announcements

If necessary, the Site/Company will send you announcements or notifications (for example: notifications of certain suspended services due to system maintenance). You may not be able to unsubscribe from these service-related non-promotional notifications.

7. External links

7.1. The Site may have access to links leading to third-party websites which may be operated by a related third party or the Site itself. The Site is not responsible for any action and/or policy of any third party. You should review the third parties’ relevant Privacy Policy via the third parties’ function and/or webpage.

7.2. This Privacy Policy applies only to information collected by the Site, not to services provided to you directly by third parties and/or to information you provide directly to third parties. The Site is not liable for any use of your personal information by any such third party.

7. Changes to the Privacy Policy

This Site may from time to time revise the terms of this Privacy Policy. The amendments constitute a part of this Privacy Policy. This Site will notify you of changes to the Privacy Policy by either e-mail, webpage notification, or any other effective mechanism, before the amendments become effective. In either case, if you continue to use the services on this Site and/or the Site in any way, it is deemed that you accept all of the revised terms of this Privacy Policy.

8. Contact Information

If you have any questions or comments about the Site’s Privacy Policy, please contact our Privacy Officer by e-mail at


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Disclaimer: We hereby disclaim ownership of any product and any association, affiliation or representation in any form, of any brand, product or service. All the information provided here has been drafted by a team of highly qualified technical experts and regularly undergo reviews and updates.